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About Us
Since
our inception in 1987, we have evolved a suite of services to meet the
ever-changing business requirements of our customers. From simple provisioning of technology, through to
complete systems design, implementation, training and support, business process
analysis and workflow automation, we provide end-to-end
infrastructure solutions and web presence.
CATTS-IT was founded as a result of requests by several small business owners for a single organisation that could provide not only the appropriate computer hardware & software, but also implement the technology, train staff in its use and ensure that the result was the technology working for the business and not the business working for the technology. This meant that the implementation of technology was to support the business, solve specific business needs and requirements and enhance the capability of the business to services its customers.
CATTS-IT also found that a significant number of organisations had purchased equipment from one supplier, software from another and other peripheral equipment from a third source. This created problems where none of the suppliers would take responsibility for making the separate pieces work together.
CATTS-IT
provides a suite of services to ensure that you continue benefiting
from your investment in technology.
CATTS has been involved in a
variety of projects since its inception in 1987.
The following provides a brief overview of some of these projects.
RECENT PROJECTS
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Implementation of Microsoft 2003 Small Business Server, Exchange and Intranet facilities for auto parts & industrial parts supplier. This project included the migration of data and POS facilities and the implementation of MYOB Retail Manager Enterprise to manage Head Office and two stores.
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Business Analysis and workflow design for large Australian telecommunications provider to automate their service delivery capabilities for their clients. Developed with ITIL principles based on the Remedy ITSM Application Suite.
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Implementation of Microsoft 2003 Small Business Server, Exchange and Intranet facilities for major fruit & vegetable import/export business. This project included the migration of data and email facilities from a Novell NetWare/GroupWise server.
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Business Analysis of Business requirements in Human Resources (HR) for a 4000 + employee organisation. This involved analysing the existing manual procedures in the areas of HR, Payroll, Salary Packaging and provision of a HR Service Centre. This project involved liaison with senior managers of each area and consultation with staff to ensure that the resulting application (a HR Service Centre) met all business requirements. The role involved BA, design and development of a HR Service Centre application built on the Remedy AR System platform.
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IT Infrastructure design, implementation and support services to small retail businesses with a simple 3 PC POS (Point Of Sale) network.
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IT Infrastructure design, implementation and support services to multi site retail/wholesaler with a single warehouse/head office and 7 retail outlets.
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Implementation of Change Management process and procedures for Australian partnership of worldwide chartered accounting firm. This involved not only the establishment of sound Change Management principles but also the implementation of Remedy Change Management with significant customization to provide a solid business foundation.
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Design, development and implementation of a national Request Tracking/Management System for a Research Library. This system provides full management of all requests for information/research and provides a monthly billing facility for chargeback of services and associated costs.
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Provision of consultancy in the area of Asset Management to determine “Best Practices” for both Total Lifecycle Management and Total Cost Of Ownership. This project required the creation of a “Cookbook” to establish a set of rules for the documentation of Assets, their relationships based on topology.
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Provision of consultancy in the area of Change Management to identify specific business process relating to change and following documentation, implementation of process within the Remedy Change Management application.
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Create and deliver customised training courses specific to the implementation of Peregrine/Remedy applications.
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Perform business analysis with regard to Asset Management for large government organisation to determine future requirements and identify possible solutions (whether to further develop existing application or utilise ‘off the shelf’ application).
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Facilitate Application Specification workshops to identify specific business requirements for key workflow applications.
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Conduct Design Workshop and produce Design Document for implementation of a Help Desk System for major
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Provide evaluation and performance analysis of Novell Network system for large shipping organisation. Produce report with recommendations for next 3 years.
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Conduct Design Workshop and produce Design Document for implementation of a Help Desk System for large rural supplies business, with Australia Wide outlets. Develop and Implement designed system in conjunction with other programmers. Provide "Train the Trainer" training for university staff.
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Conduct update workshop and produce specifications and requirements document for upgrade of existing Help Desk System for major hospital group. Develop Help Desk in latest version of application and implement. Provide training materials and "Train the Trainer" course.
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Implement MS Exchange server and MS Proxy server with both email and browser access for network workstations on an NT local area network for aircraft maintenance company (Australia Wide). Provide remote access solution for travelling users.
PAST PROJECTS
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Create and develop education services including courseware, training materials and establishment of relationships with existing education facilities in terms of room hire, etc.
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Facilitate IT Strategy planning for international organisation and create 5 year IT plan.
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Provide consulting services to major corporate in the area of network infrastructure, to produce a ‘best’ solution document that would then be used to create a request for proposal document.
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Provide consulting services to a real estate firm with three offices, to design an intranetwork to link the offices and provide access to the Internet, eMail and scheduling, Microsoft Office applications and an advanced real estate application.
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Design and produce a documentation standards & guidelines suite to provide logical, detailed and easy access to network documentation, policies and procedures.
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Design of Web Page and associated information for a non-profit organisation.
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Design & Implement Mobile Office system for use by Insurance agents of major banking corporate to provide access to mainframe systems located at head office from anywhere in
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Design & implement electronic document & retrieval system for major insurance corporate to facilitate access of any document within a five-year period in an online situation.
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Design & implement
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Design NDS structure & IP Scheme for
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Design & implement
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Design & implement Lotus Notes/Novell NetWare LAN/WAN providing access to custom designed Notes Application, eMail and group scheduling system.
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Design & implement