SERVICES

CATTS-IT supplies hardware, software and networking infrastructure components at competitive rates.  All products are best of breed and provide best value for money.

CATTS-IT offers several services streams;

  • SERV-IT – provides base IT&T services at fixed rates for specific outcomes.  SERV-IT has several sub services products that include Security & Server Health Checks and Performance Checks.

  • TRAIN-IT – provides one on one and seminar based training.  This training is conducted specific to your needs and provides Administrator Education, Migration/Upgrade Seminars and Project Specific Education.

  • CARE-IT – provides Help Desk/Call Centre Facilities, either as an outsourced facility or implementation of internal facilities.  Further, this stream also provides ad-hoc System Administrators, 3rd Party Maintenance and Preventative Maintenance.

  • GUARD-IT – encompasses the entire IT&T infrastructure and provides services to document all aspects.  Simply documenting the IT infrastructure itself, whilst important, is not enough.  GUARD-IT provides a structured approach to;

    • Security, Human Resources, Procedures & Policy, Change Management, Anti Viral, Electronic Mail, Industry Compliance, ISO Compliance and Disaster/Business Recovery.

  • WORK-IT – provides business analysis for the creation/evaluation of business process and the automation of these processes.  Some examples of workflow automation include;

  • ITIL Compliant Infrastructure Management

  • Asset Management

  • Change Management

  • Problem & Incident Management

  • Quality Management

  • Service Level Agreements

  • Contract Management (Financial and Service contracts)

  • Automation of existing paper-based processes (i.e.: Annual Leave, Expenses, Staff Details Management)